Welcome to Churchwood Medical Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Visiting the surgery safely
Thank you for your patience and support over the last few months – it is much appreciated. To ensure that we can continue to operate and keep you and our staff safe, we would appreciate it if you could familiarise yourself with our Covid-19 operating procedures:
- Please do not attend the surgery unless you have an appointment or made an arrangement with our reception team.
- Please note that we will issue prescriptions and Fit Notes electronically to reduce the number of people needing to visit the surgery.
- If you do not manage your repeat prescriptions electronically, please use post boxes at each surgery for repeat prescription requests.
- We are still operating a ‘locked door’ policy. As such, a member of the team will meet you at the door and you will be escorted to and from your appointment.
- Patients will be required to wait outside until their appointment time and when the lobby area is free. So please arrive as close to your appointment time as possible.
- Patients are required to wear a facing covering when attending the surgery/appointment. We would be grateful if you can provide your own mask when attending any future appointments. If you are unable to wear a mask, you will be given a visor. Any mask exemptions must be authorised by your GP prior to arriving at the surgery.
- Patients are kindly asked to attend alone. If you do require a carer to accompany you, we must be notified at the time of booking the appointment.
- We ask that only one parent and carer accompanies a child/infant.
- We have limited the number of seats in the waiting areas to reduce the volume of people waiting at any one time.
- Reception staff wipe down seating areas, reception desks, door handles and surfaces hourly using a disinfectant.
- We have extended our appointment times to allow us to wipe down and clean consulting rooms after each patient.
- For any other queries, please contact us via telephone, email, engage consult (online) or register with us for online access.
Thank you for your understanding.
Repeat Medication Requests
If you require repeat medication from the surgery, please make the request via email or a handwritten request. This helps to eliminate any potential errors caused by verbal pronunciation.
Hastings & Rother Healthcare Merger Proposal Engagement
We would like to thank everybody who participated in our merger proposal engagement. Please click the document below to view the full summary.
Please visit: Station Plaza Health Centre 1st Floor
01424 464750 Patient Freephone Number: 0808 1681282
The winter is coming ! This might make it tricky to know when you or children should go to work /school. Please follow this advice to help make those decisions. Please be aware surgeries CAN NOT arrange testing in any way. Also, we cannot provide any letters for schools/nurseries/work to say you haven’t got COVID only a negative test is acceptable.
Do contact us though as you would normally if you feel you or your child is unwell enough to need medical input.
Would you like to become part of our "patient participation group?" We are looking for motivated patients to join our PPG group and help improve the way that we operate our surgery. If you would like to become a member, please email us on:
Everything you need to know about cervical screening:
Cervical screening, or the “smear test”, is a routine health check that identifies potentially harmful cells and changes on the cervix. Cervical screening is not a test for cancer but catching any changes early can reduce your risk of developing cervical cancer. Cervical cancer kills two women every day. Regular screenings can help reduce that number, which is why it’s so important you attend your screening when invited.
Our nurses are trained to do all they can to put you at ease during your appointment and are on hand to answer any questions or concerns you may have. However, whether you attend your screening or not, is ultimately your choice.
As part of a national infection control scheme, we are kindly asking all patients attending appointments to wear a face-covering when entering the surgery.
If you forget to bring a face covering, please ask a member of our team who will be able to assist you.
AN ESSENTIAL DIGEST of all the lines of HELP
available in HASTINGS during Covid 19:
Hastings Covid-19 Community Support Hotline
Do you or does someone you know need help?
Residents of Hastings and St Leonards, or their friends, family or carers, can contact Hastings Borough Council on a special helpline: 01424 451019, open 9am – 5pm Monday – Thursday, 9am – 4.30 pm Friday. More info and an online form for non-urgent enquiries is available here:
Hastings Emergency Action Response Team
Visit the Hastings Heart website to ask for help with shopping, collecting medications, posting mail, dog walking or other errands and support: www.hastingsheart.com
Hastings Foodbank and the other social action projects run by King’s Church are still open! If you are facing financial hardship and need to be referred to the foodbank, or if you’re pregnant and in need and would like to be referred to Baby Basics, please contact Hastings Borough Council’s Covid-19 response number.
We are also fundraising at this time so that we can get food, toiletries, nappies and other essentials:
Feeling isolated, anxious or lonely and need someone to talk to?
CONNECT IN is HVA's Telephone Befriending Service. If you know someone who would benefit from having someone to chat to, visit
Hastings Relief Fund
Thank you so much to everyone who has donated to the Hastings Relief Fund so far. Many local residents have been supported by charities and community initiatives that have responded rapidly over the past few weeks, for example with food deliveries to the doorstep, or a friendly telephone call to someone who is isolated. You can find out more and donate to the Hastings Relief Fund here:
Funding for charities and other community initiatives
Last week the Government announced additional funding for charities and other community initiatives, to enable them to continue to provide vital support to people affected by the coronavirus pandemic or to set up new services to support their vulnerable clients at this time. You can find out about the Government’s announcement, and other sources of funding,here:
Care For the Carers
Care for the Carers are still here for carers and working hard to keep you connected with their services and one another. Their Carers Hub is open virtually and as a carer, you can access information, advice and guidance by contacting in the usual way, 10am-5pm Monday-Friday (except Bank Holidays). You can get in touch as follows:
• Call us on: 01323 738390
• Text: 07860 077300
Beware of scams!
We are aware of a few reports of scams, with unscrupulous people trying to take advantage of the coronavirus pandemic. Please be as vigilant as ever, and if you have any concerns please contact the relevant organisation directly, and follow the Police’s Action Fraud’s advice:
Our coronavirus resources news page has been updated with the latest information on keeping safe, supporting others and useful information for groups and organisations, including easy-read guidance on how to support those most likely to get poorly from coronavirus.
Coronavirus Street Based Response
Looking for street based support in your area? Sam Kinch and the Heart of Hastings team have been working to log street-based community support in Hastings and St Leonards. You can now view local support available across the town on Google Maps. Find out more here:
Groups & Organisations
Is your group or organisation seeking new volunteers to support your current provision? Or are you looking for volunteers as part of new plans you are putting in place? If so, please let us know by emailing:
The latest information about Foodbanks in Hastings & St Leonards is available on our website:
There are a number of mental health support and wellbeing services available locally and nationally including Southdown, Hastings i-rock, Samaritans and more. Follow the link to our news page below for more information and contact details:
To help us to better manage our appointments, we are implementing a new system called Clinical Triage. Anyone calling the surgery for an appointment will be asked by a member of our trained receptionist team for some details about their call. The details of your call will be shared with the GP carrying out the Clinical Triage and will be used to help us to best deal with your issue. As NHS employees, all staff working in the surgery are bound by a duty of confidentiality and will only provide this information to the GP.
The GP will review the information you have given to the receptionist and either call you back / send you a text message / book you an appointment or arrange / organise what is most appropriate to meet your needs. For example, if your issue is that you require medication, the GP will organise a prescription on your behalf. The GP may also organise for you to have an appointment with a member of the clinical team which may be a GP, an Advanced Nurse Practitioner, a Paramedic Practitioner, a Clinical Pharmacist or a Physiotherapist depending on your issue.
We realise that there is a high demand on the telephone lines and are looking at innovative ways to manage this. We have started a text service called AccuRx which allows us to inform you about your appointments and results etc. This is a new service that is different from our other text messaging service MJOG which we use to send our patient reminders. It very important that we have your correct mobile phone number as we will send you a text unless you have notified us to the contrary. If you change your mobile number, please contact the surgery as soon as possible so that we can update your details.
We are also looking into online consultations and Patient Access to assist you to book your appointments and will continue to explore new ways of working to ensure that we are able to manage our patient appointments are effectively as possible.
Restrictions on Over the Counter medications
The CCG have released an updated list of over the counter medications that they will ask GPs to restrict prescribing unless related to serious/long term illnesses.
More information will be provided however for now, click on the icon for a list of medications and conditions that GPs will be limiting their prescribing for.
OTC medications and conditions
Community Wellbeing Service (East Sussex)
Is your mental and emotional wellbeing affected by the pressures of daily life? The Community Wellbeing Service provides ‘Social Prescribing’ to help you find practical solutions to life challenges. We work in partnership with GPs to provide tailored support to improve mental health and wellbeing.
The service is commissioned by, and works in partnership with, Hastings and Rother Clinical Commissioning Group and East Sussex County Council.
Find out more here
The NHS Friends and Family Test
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to help us to improve services. Your answer is voluntary, but if you do answer, your feedback will provide valuable information to celebrate good practice, and identify opportunities to make improvements.
If you would like to participate in the NHS Friends and Family Test, please complete the simple questionnaire available in the practice and post it into the Friends and Family Test collection box in the reception area.
We have also registered our practice with iWantGreatCare to provide an online version of the Friends and Family Test. The link to the iWantGreatCare website can be found by selecting "Friends and Family Test" on the right hand side of this home page under "Further Information".
Alternatively you can access NHS Friends and Family Test survey on the iWantGreatCare website directly at:
Once on the website you will need to select "Review this surgery"
Monthly Newsletter Archive:
April 2018 - April Newsletter
June 2018 - June Newsletter
August 2018 - August Newsletter
September 2018 - September Newsletter
October 2018 - October Newsletter
November 2018 - November Newsletter
December 2018 - December Newsletter